When someone gets stuck in a new tool, they ask Guidely right there on the page — “how do I log in?” — and get walked through it live. It highlights the button, says “now you try,” and waits for the click. The ticket that used to land in your inbox never gets filed.
Every rollout, you try something. It never works.
You write a detailed email with screenshots, step-by-step instructions, and a "please read before Monday" subject line.
Nobody reads past the subject line. Monday: 85 tickets.
You block 30 minutes on everyone's calendar. You demo the tool live. You answer questions in real time.
The 5 people who showed up already knew how to use it.
You write a thorough FAQ. You pin it in the IT channel. You send the link three times.
6 months later: "where's the doc?" is now a ticket too.
You already know what happens. Here's the math.
47 hours/week
of IT time spent on “how do I” support that shouldn't require a human.
Or: users ask the page and get guided live. Most never reach for a ticket. Zero queue.
The big idea
Every “how do I” ticket is a person who just needed to see where to click. With Guidely they ask the page directly and get walked through it live — right on the real tool, right when they're stuck. No ticket required. And every answer can become a guide you push to the rest of the team.
Stuck in a new tool? They type "How do I submit a PTO request?" into Guidely and get the answer live on the real screen. No ticket, no waiting on you.
In the moment
It highlights the exact button, prompts "now you try," and waits for the real click. They learn by doing on the live tool, not by reading a doc.
Self-serve
Turn the best walkthroughs into guides and push them to the team via the Chrome extension. Any web tool, zero per-app integration. The queue never forms.
Zero tickets
47 new tickets
“How do I reset my password?”
“Where do I find the reports tab?”
“The old tool had a button for X, where is it now?”
You: triaging, screen-sharing, writing the same reply for the 11th time.
3 new tickets (actual bugs)
The “how do I” questions? People asked the page and got walked through it live.
Password reset? They asked Guidely; it walked them through it on screen.
Reports tab? Spotlit the moment they asked — no ticket filed.
You: working on actual IT projects.
We've heard it. Here's the honest answer.
"We have a service desk / knowledge base."
Your KB has 400 articles. Nobody searches it. Guidely puts the answer on the screen they're already looking at — no searching, no alt-tabbing, no tickets.
"Users should just learn the tool."
They will. With Guidely, they learn by doing — clicking through real steps on the real tool. That's how adults actually learn software. Not by reading docs they'll forget in 10 minutes.
"We need admin control."
Push guides to specific groups. Track who's completed what. Disable guides when workflows change. You get full visibility without micromanaging.
"Enterprise DAPs cost a fortune."
Exactly. WalkMe is $50K+ and 6 months of configuration. Guidely is free, AI builds the guides, and you're live in minutes. Not months. Minutes.
Users ask the page and get guided live. Every answer becomes a guide you push to the team. Your inbox stays empty.
Add to Chrome — it's freearrow_forwardFree. AI-powered. 30 seconds. No credit card.