Guidely

Privacy Policy

Last updated: April 11, 2026

1. Introduction

Guidely ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our digital adoption platform ("the Service").

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, and password when you create an account
  • Tour content: URLs you submit for scanning, tour configurations, step titles and descriptions you create or edit
  • Payment information: billing details processed by our third-party payment processor (we do not store full payment card numbers)
  • Communications: messages you send to our support team

2.2 Information Collected Automatically

  • Page scan data: screenshots and DOM element metadata from URLs you submit for scanning
  • Usage data: features used, tours created, pages visited within the Service
  • Device information: browser type, operating system, screen resolution
  • Log data: IP address, access times, referring URLs

2.3 Chrome Extension Data

Our Chrome extension requires broad host permissions to function on any website. The extension reads visible page content (DOM elements, headings, buttons, navigation) only when you actively use Guidely features such as creating guides, using AI chat, or playing guides. We do not passively monitor your browsing activity, collect browsing history, or track you across websites. Page content is sent to our servers solely to power AI-assisted guide creation and is not stored beyond the active session.

2.4 Embed Analytics Data

When you install our embed script on your website, we collect anonymized analytics about your end users' interactions with tours, including: tour views, step completions, session duration, and dismissals. We assign anonymous session identifiers and do not collect personally identifiable information from your end users through the embed script.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Generate AI-powered onboarding tours from your submitted URLs
  • Store and deliver screenshots and tour configurations
  • Provide analytics on tour engagement and user interactions
  • Process payments and manage your subscription
  • Send transactional communications (account confirmation, password resets, important updates)
  • Improve and develop new features for the Service
  • Detect and prevent fraud, abuse, or security incidents

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

  • Service providers: cloud hosting (Vercel, Supabase), AI processing (Anthropic), browser rendering (Browserless.io), and payment processing providers that help us operate the Service
  • Legal compliance: when required by law, legal process, or to protect our rights and safety
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users

5. AI Processing

When you scan a URL, we capture a screenshot and metadata of the page. This data is sent to third-party AI services (currently Anthropic's Claude) to generate tour suggestions. Screenshots and metadata are processed in real-time and are not used to train AI models. Generated tour content is stored in your account and can be edited or deleted at any time.

6. Data Storage and Security

Your data is stored securely using industry-standard practices. Account data and tour configurations are stored in Supabase (PostgreSQL with row-level security). Screenshots are stored in Supabase Storage with access controls. All data is transmitted over HTTPS/TLS encryption. We implement access controls, authentication, and monitoring to protect your data. While we strive to protect your information, no method of electronic storage or transmission is 100% secure.

7. Data Retention

We retain your account data for as long as your account is active. Tour data (including screenshots, configurations, and analytics) is retained for the duration of your account. When you delete a tour, its associated data is removed within 30 days. When you delete your account, all associated data is removed within 30 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: request correction of inaccurate data
  • Deletion: request deletion of your personal data
  • Portability: request your data in a machine-readable format
  • Objection: object to certain processing of your data
  • Withdraw consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at support@useguidely.com.

9. Cookies and Tracking

The Service uses essential cookies for authentication and session management. Our embed script uses localStorage to track whether a user has seen a tour (to avoid showing it repeatedly). We do not use third-party advertising cookies. Analytics data collected through the embed script uses anonymous session identifiers, not cookies.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your data may be processed and stored in the United States and other countries where our service providers operate. By using the Service, you consent to the transfer of your data to these jurisdictions, which may have different data protection laws than your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@useguidely.com.