Guidely

End User License Agreement

Last updated: May 9, 2026

IMPORTANT — READ BEFORE INSTALLING OR USING GUIDELY

This End User License Agreement ("EULA") is a legally binding contract between you ("User," "you," or "your") and Guidely ("Company," "we," "us," or "our"). BY INSTALLING, COPYING, ACCESSING, OR USING THE SOFTWARE IN ANY WAY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS OF THIS EULA. IF YOU DO NOT AGREE, DO NOT INSTALL, ACCESS, OR USE THE SOFTWARE. INSTALLING THE CHROME EXTENSION OR CREATING AN ACCOUNT CONSTITUTES YOUR BINDING ACCEPTANCE OF THIS EULA.

1. Definitions

  • "Software" means the Guidely Chrome extension, web dashboard, APIs, documentation, updates, patches, and all related services, whether accessed via browser, extension, or any other means
  • "User Content" means any guides, configurations, text, screenshots, and other materials you create, upload, or transmit through the Software
  • "AI Output" means any content generated by artificial intelligence through the Software, including guide steps, descriptions, suggestions, and chat responses

2. License Grant

Subject to your strict compliance with this EULA and all applicable laws, Guidely grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software solely for the purpose of creating, managing, and consuming interactive walkthrough guides for internal employee training and onboarding within your organization.

This license expressly does NOT include the right to:

  • Sublicense, sell, resell, transfer, assign, lease, rent, loan, or distribute the Software or any portion thereof
  • Modify, adapt, alter, translate, or create derivative works of the Software
  • Reverse-engineer, decompile, disassemble, decrypt, or attempt to derive the source code, algorithms, or data structures of the Software
  • Remove, alter, obscure, or tamper with any copyright, trademark, or proprietary notices
  • Use the Software to create a competing product or service
  • Use the Software for benchmarking or performance testing for publication without prior written consent
  • Use the Software in any manner that exceeds the scope of the license granted herein

3. AI-Generated Content — Comprehensive Disclaimer

CRITICAL: YOU MUST READ AND UNDERSTAND THIS SECTION

Guidely uses artificial intelligence (Anthropic's Claude) to generate content including but not limited to step titles, descriptions, element targeting selectors, suggested workflows, chat responses, and contextual assistance. BY USING AI FEATURES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

  • AI Output may contain errors, inaccuracies, omissions, hallucinations, biases, outdated information, or inappropriate suggestions
  • AI Output does NOT constitute professional advice of any kind, including but not limited to legal, medical, financial, technical, safety, or compliance advice
  • AI Output may vary between identical requests and is not guaranteed to be consistent, reproducible, or deterministic
  • You are SOLELY AND EXCLUSIVELY responsible for reviewing, verifying, validating, and approving ALL AI Output before publishing, sharing, distributing, or relying on it in any way
  • Guidely makes ABSOLUTELY NO WARRANTIES, GUARANTEES, OR REPRESENTATIONS of any kind regarding the accuracy, completeness, reliability, timeliness, suitability, or appropriateness of any AI Output
  • You assume ALL risks associated with the use, distribution, publication, or reliance on AI Output, including risks to your organization, employees, and business operations
  • Guidely accepts NO LIABILITY WHATSOEVER for any decisions, actions, omissions, losses, damages, injuries, or consequences of any kind arising from or related to AI Output
  • AI training data and models are provided by third parties (Anthropic) and Guidely has no control over the underlying AI behavior, biases, or limitations
  • You will not use AI Output as a substitute for human judgment, expertise, or professional consultation

BY USING ANY AI FEATURE OF THE SOFTWARE, YOU IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY AND ALL CLAIMS, CAUSES OF ACTION, AND RIGHTS AGAINST GUIDELY AND THE GUIDELY PARTIES ARISING FROM OR RELATED TO AI OUTPUT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

4. Chrome Extension Permissions and Data Collection

The Guidely Chrome extension requires broad host permissions to function across any web application. By installing the extension, you expressly consent to and acknowledge the following:

  • The extension reads page DOM content during active use (recording, playback, AI chat, and AI generation)
  • Screenshots of your visible browser tab are captured during recording sessions and transmitted to our servers
  • Element metadata (20+ signals per element) is collected and transmitted for guide creation and replay fidelity
  • Page content may be transmitted to third-party AI services (Anthropic Claude) for processing
  • Page URLs are collected during recording and playback

You represent, warrant, and agree that:

  • You will only use the extension on websites and applications you own or have explicit, documented authorization to use
  • You are solely responsible for ensuring your use complies with the terms of service, acceptable use policies, and privacy policies of any third-party website you interact with through the extension
  • You will not use the extension to capture, record, or process sensitive personal data (health, financial, biometric, or government ID data) without appropriate legal basis and safeguards
  • You will not use the extension on websites containing classified, restricted, or confidential government information
  • Guidely is not responsible or liable for any consequences arising from your use of the extension on third-party websites

5. Third-Party Services

Guidely relies on third-party services to operate. Your data may be processed by these services in accordance with their respective privacy policies and terms of service:

  • Supabase — database, authentication, and file storage
  • Vercel — web application hosting and delivery
  • Anthropic Claude — AI processing for guide generation, content enrichment, and chat responses
  • PostHog — product analytics
  • Google — OAuth authentication (if you choose to sign in with Google)

Guidely is NOT responsible for the data practices, security measures, uptime, or actions of any third-party service provider. We make no warranties or guarantees regarding third-party services. Your data may be processed in jurisdictions other than your own. By using the Software, you consent to this third-party processing.

6. Intellectual Property

All rights, title, and interest in and to the Software (including but not limited to source code, object code, algorithms, UI/UX design, graphics, logos, icons, documentation, APIs, data structures, and trade secrets) are and shall remain the exclusive property of Guidely or its licensors, protected by United States and international intellectual property laws.

You retain ownership of User Content you create using the Software, including your original walkthrough configurations, step customizations, and text you provide. However, by using the Software, you grant Guidely a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, process, reproduce, modify, adapt, display, distribute, and transmit your User Content as necessary to operate, improve, and promote the Software and the Service.

Feedback: Any feedback, suggestions, ideas, improvements, or feature requests you provide regarding the Software become the sole and exclusive property of Guidely. You hereby irrevocably assign all right, title, and interest in such feedback to Guidely, without any obligation of compensation, attribution, or accounting.

7. Automatic Updates

The Software may automatically download and install updates, patches, bug fixes, and new features without prior notice. By using the Software, you consent to such automatic updates. These updates are considered part of the Software and subject to this EULA. We are not obligated to provide any updates, and we make no guarantees that updates will maintain backward compatibility or preserve existing functionality.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE GUIDELY PARTIES (AS DEFINED IN THE TERMS OF SERVICE) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS, BUSINESS OPPORTUNITIES, GOODWILL, REPUTATION, USE, OR OTHER INTANGIBLE LOSSES, OR ANY DAMAGES ARISING FROM:

  • Reliance on AI Output of any kind
  • The extension's interaction with third-party websites or applications
  • Unauthorized access to or alteration of your data or transmissions
  • Service interruptions, bugs, errors, downtime, or data loss
  • Employee training outcomes or decisions based on guide content
  • Incompatibility with third-party websites after website updates or changes
  • Actions taken or not taken based on information provided by the Software
  • Third-party service provider failures or data breaches
  • Termination or suspension of your account or license
  • Any other matter relating to the Software

REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY, WARRANTY, OR OTHERWISE), EVEN IF GUIDELY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE GUIDELY PARTIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS UNDER THIS EULA EXCEED THE LESSER OF:

  • The total amount you have actually paid to Guidely during the three (3) months immediately preceding the event giving rise to the claim; or
  • Fifty US dollars (US $50.00)

THIS LIMITATION APPLIES TO ALL CLAIMS IN THE AGGREGATE AND CONSTITUTES THE MAXIMUM EXTENT OF GUIDELY'S FINANCIAL RESPONSIBILITY UNDER ANY CIRCUMSTANCES.

9. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE GUIDELY PARTIES DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
  • WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE
  • ANY WARRANTY THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR FREE OF VIRUSES, MALWARE, OR HARMFUL COMPONENTS
  • ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF AI OUTPUT
  • ANY WARRANTY REGARDING COMPATIBILITY WITH THIRD-PARTY WEBSITES OR APPLICATIONS
  • ANY WARRANTY REGARDING THE PRESERVATION, BACKUP, OR RECOVERABILITY OF DATA
  • ANY WARRANTY REGARDING THE SUITABILITY OF THE SOFTWARE FOR EMPLOYEE TRAINING OR ANY OTHER PURPOSE

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SOFTWARE IS ENTIRELY AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM GUIDELY OR THROUGH THE SOFTWARE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS EULA.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Guidely Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to your use of the Software, your User Content, your use or distribution of AI Output, your interaction with third-party websites through the extension, your violation of this EULA or any applicable law, or your violation of any rights of a third party. This indemnification obligation survives termination of this EULA.

11. Termination

This EULA is effective until terminated. We may terminate or suspend your license at any time, with or without cause, with or without notice, and without any liability to you.

Upon termination: (a) all rights and licenses granted to you under this EULA immediately and automatically cease; (b) you must immediately uninstall the Chrome extension and cease all use of the Software; (c) we may delete your data within 30 days with no obligation to maintain, export, or forward any data to you; and (d) you are not entitled to any refund of fees paid.

Sections regarding limitation of liability, disclaimers, indemnification, intellectual property, feedback, and governing law shall survive termination indefinitely.

12. Government Use

If you are a unit or agency of the United States Government, the Software is provided as "commercial computer software" or "commercial computer software documentation" pursuant to DFAR Section 227.7202 and FAR Section 12.212, as applicable. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in this EULA.

13. Audit Rights

We reserve the right to audit your use of the Software to verify compliance with this EULA. You agree to cooperate with any such audit and provide reasonable access to information necessary to verify compliance. If an audit reveals non-compliance, you agree to promptly cure any breach and reimburse us for the reasonable costs of the audit.

14. Governing Law and Dispute Resolution

This EULA shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. All disputes arising under or in connection with this EULA are subject to the binding arbitration and class action waiver provisions set forth in our Terms of Service, which are incorporated herein by reference.

15. Entire Agreement

This EULA, together with the Terms of Service, Privacy Policy, and Cookie Policy, constitutes the entire agreement between you and Guidely with respect to the Software and supersedes all prior or contemporaneous agreements, communications, and understandings. In the event of a conflict between this EULA and the Terms of Service, the Terms of Service shall prevail.

16. Contact

If you have any questions about this EULA, please contact us at support@useguidely.com.